Shipping Policy

Last updated: 14 July 2026

This Shipping Policy applies to orders placed through the Wham Tan website.

Order processing

Orders are normally processed within 1–2 working days. Orders placed on weekends or UK bank holidays will usually be processed on the next working day.

During launches, promotions and other busy periods, processing may take slightly longer.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

United Kingdom delivery

Standard UK delivery is charged at the price shown during checkout.

Most UK orders arrive within 2–4 working days after dispatch. Delivery times are estimates and are not guaranteed.

We use third-party fulfilment and courier partners to deliver orders. The courier used may vary depending on the delivery address and parcel size.

International delivery

International shipping costs and available delivery options are displayed during checkout.

Estimated international delivery times vary by destination and may be affected by customs processing, local couriers and other circumstances outside our control.

Unless expressly stated at checkout, international orders are sent Delivery Duties Unpaid. This means the recipient is responsible for any customs duties, import VAT, handling fees or other charges imposed by the destination country.

We cannot predict these charges and they are not included in the product or shipping price paid to Wham Tan.

Customs charges and refused parcels

Customers are responsible for ensuring that products ordered can legally be imported into the destination country.

Where a parcel is refused, left unclaimed or returned because customs charges were not paid, we may deduct the following from any refund:

• The original shipping cost
• Any return shipping charges
• Customs, handling or administration charges incurred by us
• Any reduction in value caused by the parcel being returned damaged or unsaleable

Original shipping charges are non-refundable unless the order was incorrect or faulty due to an error by Wham Tan.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been placed.

Wham Tan is not responsible for orders delivered incorrectly or returned because the customer supplied an incomplete or inaccurate address. Additional postage may be charged before the order is resent.

Delivery delays

Delivery dates are estimates rather than guarantees. Delays may occur because of weather, customs, courier disruption, strikes, peak trading periods or other circumstances outside our reasonable control.

A delayed delivery does not automatically mean that the parcel has been lost.

Lost parcels

Where tracking has not updated or an order has not arrived within the expected timeframe, please contact us at [support email address] with your order number.

We may need to complete an investigation with the courier before issuing a replacement or refund.

If tracking confirms that a parcel was delivered, we may ask you to:

• Check with other members of the household
• Check any safe place or designated delivery location
• Contact neighbours
• Confirm the delivery address
• Provide information required for the courier investigation

This does not affect your statutory consumer rights.

Damaged orders

Please inspect your order when it arrives.

Contact us at whamgear@gmail.com as soon as possible if an item arrives damaged, leaking or incorrect. Please include your order number and clear photographs of the product, packaging and shipping label so that we can investigate.

Do not dispose of the product or packaging until we have responded.

Subscription orders

Subscription orders are processed using the delivery address saved to the subscription at the time the payment is taken.

Customers are responsible for updating their address before the next subscription payment is processed. Changes made after an order has been created may not apply to that shipment.